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Copyright © 2018 All rights reserved - Zaramella Style sas di Zaramella Cristina and Elena
VAT number 02915830307 - REA number UD-297718
REGISTERED OFFICE: Via Divisione Julia, 56 Latisana 33050 (UD) ITALY
STORE: Via Raggio Dell 'Ostro, 9 Lignano Pineta 33054
(UD) ITALY Tel. (+39) 3333505733 Mail: firstname.lastname@example.org PEC:
Conditions of sale
PURSUANT TO LEGISLATIVE DECREE 70/2003 AND 21/2014
This document, together with the documents mentioned therein, contains the indications governing the use of this website and the purchase of the products contained therein (from now on, for the sake of brevity, the "Conditions"). These Conditions form an integral and substantial part of the online sales contract. Please check these Terms and Conditions periodically before using the website as they may be subject to change and those in force at the time of use of the website or the completion of the contract of sale.
INFORMATION OF ZARAMELLA STYLE
Zaramella Style is the name of the online shop of Zaramella Style sas of Zaramella Cristina and Elena, an Italian company with registered office in Pertegada Fz. Latisana (UD), Via Divisione Julia, 56, Point of sale in Lignano Pineta (UD) ITALY, Raggio dell'Ostro, 9, fiscal code and VAT number IT02915830307, registered at the R.E.A. of Udine.
USE OF THE WEBSITE
By using this website and/or placing orders through it, you agree to:
make use of the website for the sole purpose of making consultations or orders that are legally valid
do not make false or fraudulent orders. In the event that we have a valid reason to believe that an order of this nature has been made, we will be entitled to cancel it and to promptly inform the competent authorities
be obliged to provide us with your email address, postal address and/or other contact details in an absolutely truthful and correct manner; in the same way you will allow us to make use of this information in order to contact you.
If you do not provide us with all the information we may need, we will not be able to follow up your order.
By placing an order through this website you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
For any further information you can contact the site manager by email: email@example.com or by phone at times/working days at (+39) 333/3505733.
HOW TO CONCLUDE THE ONLINE SALES CONTRACT
In order to conclude the online sales contract, you must complete the order form in electronic format, following the instructions and the procedure that you will find on the site.
The order form contains a summary of the General Conditions of Sale and the main data of your order such as:
information on the shipment, summary of the method of payment and shipment chosen by you, a summary of the product purchased bearing the name of the item, the size, the quantity purchased, the partial total, the taxes included (VAT), the shipping costs, any delivery charges and the total amount of the order.
The contract will be finalized when the Zaramella Style will have received, by electronic means, its order form and, after verification of the correctness of the data relating to the order, we will communicate via e-mail to your e-mail address the order confirmation.
Before proceeding with the purchase of the products, you will be asked to accept the General Conditions of Sale shown here, for this reason we advise you to print or save or otherwise keep these Conditions.
The order form will be filed at our database for the period of time necessary to fulfill the order and in any case in accordance with the law. Once the purchase process is complete, Zaramella Style will take charge of your order and will receive all communications related to the shipment of the purchased products.
AVAILABILITY OF PRODUCTS
The products offered through the website will be available upon confirmation, it being understood that in e-commerce is indicated the availability of products.
All orders for products are subject to availability. We will inform you of any unavailability of the products ordered within 5 (five) days from the day following the day on which you sent the order; we reserve the right to provide you with all information relating to replacement products of equal or higher quality and value to the products ordered and that you may decide to request. In case of forwarding of the order form and advance payment of the total amount due, and in case you do not want to place an order for replacement products, We will refund you for the full amount already paid according to the timing and rules specified in the right of withdrawal section.
CANCELLATION OF THE ORDER
Together with the cases of false or fraudulent orders mentioned above, we will not be able to execute your orders even if they come from countries not included among those authorized, in case they do not give sufficient guarantees of solvency or are incomplete or otherwise incorrect. In such cases we will inform you by e-mail to your e-mail address about the fact that the sales contract has not been concluded and that we will not follow up your order specifying the reasons.
We reserve the right to remove any product from the website at any time and/or delete or modify any material or content thereof. There may therefore be exceptional circumstances that force us to refuse the forwarding of an order even after sending the Order Confirmation.
GUARANTEES AND INDICATION OF PRODUCT PRICES
The prices of the products may be subject to updates and/ or changes, for this reason we ask you to ensure the final sale price before submitting your order form.
In the event that we find errors in the price of the products you ordered, we will inform you promptly and give you the opportunity to re-confirm your order with the indication of the correct amount or cancel it; Should we not be able to contact you, the order will be cancelled and you will be refunded the full amount paid.
We inform you right now that we will not be obliged to provide you with the product or products at the lower price for error indicated if the said error was obvious and unequivocal and therefore if it was possible for you to identify it as wrong in a reasonable way.
If you exercise your right of withdrawal, we will have the right not to accept the return of products that have been altered in their essential and/or qualitative characteristics or that have been used and/or damaged in some way.
Once the purchases are made, all the items you want to buy will be added to the cart and the next step of our procedure involves the completion of the order and payment.
For the payment of the price of the products and the related shipping costs you can follow one of the methods indicated in the order form.
In particular, the methods of payment are:
- Nexi Pay,
- Bank transfer in advance.
- Cash on delivery only in ITALY.
SHIPMENT AND DELIVERY OF PRODUCTS
You can follow the shipment of your order through the Tracking Online number provided by the Courier. As soon as the Courier takes charge of your order, you will receive an e-mail confirming the shipment that will indicate the tracking number of your order. The courier delivers from Monday to Friday during office hours and it will not be possible to schedule deliveries by appointment.
If for any reason we are unable to comply with the above terms we will promptly inform you and give you the opportunity to fix a new delivery date or the possibility to cancel the order with the consequent refund of the entire amount paid.
If you are not present at the time of delivery, please contact us in order to fix the delivery at a later date.
In any case, each delivery shall be deemed to have taken place if a signature has been signed at the pick-up at the agreed shipping address.
TRANSFER OF OWNERSHIP OF PRODUCTS
The risks relating to the products you have ordered will be transferred to you as from their delivery.
You will acquire ownership of the products ordered as soon as we have received the total amount relating to them, including any shipping costs.
Our aim is to ensure complete customer satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal within 14 days from the day you received the products purchased on www.zaramellastyle.com. The products to be returned must be delivered to the courier within 14 days from the date of their receipt, accompanied by a copy of the receipt and perfectly intact.
CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL
The right of withdrawal shall be deemed to be exercised correctly if the following conditions are fully met:
- the return must take place within 14 days from the delivery date
- the products must not have been used, marked, modified or damaged
- the package must be intact and intact
- the products must be returned in their original packaging (if any)
- Inside the package must be inserted a copy of the receipt.
Zaramella Style reserves the right not to accept damaged, used or returned products without a copy of the receipt.
If you have met all the conditions required, you will be refunded, within 14 days of receipt of the returned garments, the full price of the products purchased. You can also request a voucher of the spent value.
In the event that your return cannot be accepted because it does not comply with the above conditions, you will be contacted by Customer Service. In this case, you can choose to get back the purchased products at your own expense. If you refuse, Zaramella Style reserves the right to withhold the products and the corresponding amount. HOW TO MAKE A RETURN Contact customer service (firstname.lastname@example.org) indicating the personal data, the order number and the product (or products) that you want to return, explaining the reason for the return. REFUND TIMES AND METHODS Once the returned items are delivered to the warehouse, having checked the integrity of the items and tags, Zaramella Style will issue the refund according to the payment methods you have chosen at the time of the order. Whatever payment method you used for the purchase of returned items (PayPal / credit card - cash on delivery - advance bank transfer), the refund will be made within 14 days. The actual time for re-crediting or returning the sums paid by you for the purchase of the products depends on the payment methods used:
purchase via Nexi Pay/Credit card: the refund will be made to your Nexi Pay account and will be immediately visible from the date it was ordered by Zaramella Style. The actual refund on the credit card from your Nexi Pay account depends on the institution that issued the card. If you choose a refund by a voucher of the same amount, you will be sent a code to be inserted in your next order.
purchase with fidelity voucher or gift card: the refund is made by issuing a voucher that can be spent exclusively online.
In the case of a gift, the reimbursement of the sums will be made to the person who made the payment.
For any information you can contact our assistance services. You can write to us at email@example.com or contact us by phone during shop hours at (+39) 333/3505733. APPLICABLE LAW AND DISPUTE SOLUTIONS These General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 206/2005 (Consumer Code) and by Legislative Decree 9 April 2003 n. 70 governing commercial transactions concluded through the internet. The competent court to resolve disputes arising from the online sales contract is that of the seller's place of residence.
INTELLECTUAL PROPERTY RIGHTS
All content on the website such as images, sounds, videos, texts are protected by copyright law and reproduction is prohibited in any way. LINKS TO WEBSITES The website contains hyperlinks (the “links”) to other websites that have no connection with Zaramella Style. No control is carried out on such websites and their contents; therefore we cannot be held responsible for the contents of these sites and the procedures adopted by them also with regard to your privacy and the processing of your personal data while browsing.